In compliance with law 34/2002 of 11 July, on information society services and electronic commerce (LSSICE) informs of the following legal aspects:
Identification of the web: www.tiendanimal.es; www.tiendanimal.com
Responsible for the web: TIENDANIMAL trade electronic of articles for pets SL
Address: C / Rosa de los Vientos n ° 7, Pol. Ind. Del Viso, 29006 Málaga
Contact email: info@tiendanimal.es
Tlfno: 900844062
Fiscal data: B93087138
Registration data: Commercial register of Málaga volume 4808, guestbook 30716, Folio 179, sect. 1, sheet MA 106794.

GENERAL CONDITIONS OF USE OF THE WEBSITE

1.- Preliminary considerations

The present legal conditions regulate the allowed legal use of this web site, whose legal leaders are TIENDANIMAL trade electronic of articles for pets SL onwards TIENDANIMAL. These general conditions regulate the access and use to the holder of the web makes freely available to Internet users. Access to the same implies acceptance without reservation. The mere use of the web, as well as request information or issue an order implies full acceptance of these terms and conditions.

2.- Use of the website

The user undertakes to use the website, the services and contents in a diligent, correct and lawful manner and, in particular, undertakes to refrain from: deleting, avoiding or manipulating the "copyright" and other identifying data of the rights of their owners incorporated into the contents, as well as the technical protection devices, or any information mechanisms that might contain the contents.

3.- Intellectual and industrial property

The texts, images, logos, logotypes, sounds, animations, videos, code source and other content included on this website are property of TIENDANIMAL, or has in his case, of the right of use and exploitation of them, and accordingly erected as works protected by intellectual and industrial property legislation applicable.
Any transmission, distribution, reproduction or storage, total or partial, of the content stored on this website, is expressly prohibited unless the prior and express consent of the owner. However, users may carry out the reproduction or storage of the contents of the site for your exclusive personal, being expressly and strictly prohibited the reproduction of elements or contents of this website, made for profit or commercial use.

4.- Liability for links

The company responsible for the website disclaims any responsibility for the services and/or information provided in other sites linked to this website. TIENDANIMAL does not control, nor exercised any oversight when it includes the link to them, with the belief that these contents comply with the applicable legislation. However, the use of links to other pages is not in any way ownership or ownership of the content thereof, unless one can understand that it produces work of supervision or approval of the changes or information made in them. We advise visitors to the same caution and consult the eventual legal conditions displayed at these websites.

5.- Exclusion of liability.

TIENDANIMAL is not responsible for the use of the content or information generated or published by third parties.
TIENDANIMAL, likewise is not responsible for losses or damages that may result to the user or visitor a drop service possible, as well as it will not be responsible for problems that have arisen about the lack of interactivity between users or visitors in these situations.

LEGAL TERMS AND CONDITIONS OF HIRING

6.- Legal conditions for the purchase in TIENDANIMAL

These legal terms of hiring, regulate the use of the shop on-line on the website www.tiendanimal.com and www.tiendanimal.es, which is responsible for legal TIENDANIMAL trade electronic of articles for pets SL., hereinafter TIENDANIMAL

7.- Applicable law.

This electronic agreement takes place under the Spanish legislation and in particular under the legal regime imposed by the law 34/2002 of information society services and electronic commerce (LSSICE). The electronic contract is not filed by a third party and its conclusion language is Spanish. The present general conditions can be saved and reproduced at any time by the user to make a purchase through your Web browser options and must be accepted before proceeding to the payment of the products.

8.- Purchase process.

To make a purchase at www.tiendanimal.com or www.tiendanimal.es, you must follow the following process:

1.- º-Select products you wish to purchase from the offered by TIENDANIMAL in your web page.

2.-Selected once the / products that you want to buy should press the button "Add to cart", leaving incorporated the product to your shopping cart, if you wish you can continue to add more products to your shopping basket.

3.-Completed the selection of products, will see you a summary identifying the / selected articles. At this point shall indicate the area where your shipment will be sent for the price of shipping costs. Finally to continue with your order you must press the button "The checkout".

4.-To complete the process must identify with your user account data or fill out the registration form if it is not yet a registered user.

5.-Finally must choose the system of payment of your order among those offered by TIENDANIMAL in your web page. Some means of payment such as PAYPAL are managed by the owner company of this means of payment, so TIENDANIMAL disclaims all responsibility for problems arising from the use of these systems or non-TIENDANIMAL platforms.

6.- Once the process of order TIENDANIMAL send you an email when detailing your order data. If you don't receive this email within 24 hours, please get in touch with us. If shown any error in the data entered in your order you can edit them through the following means:

By calling 902 104 920 or 952 360 011
Notifying in the section "It contact" on this web
Writing to the e-mail info@tiendanimal.es

TIENDANIMAL, reports that it possesses leaves of claims at the postal address contained in the disclaimer of this website available to users.

9.- Shipments.

The prices shown on our store are valid for all Spain and VAT included.
The delivery deadlines are detailed under the section shipping expenses.

In case of payment by bank transfer the delivery time shall begin from the day of the reception in our bank account of the transfer/income corresponding to the payment of your order or at the time of receiving the Bank proof of completion of entry via e-mail or fax. In the event of payment available or card the delivery period shall begin from the time of checkout, but in any case, due to the characteristics of any order placed with the available option, you can request confirmation of this.

If you made a deposit or transfer in an entity equal to those set out in the section "Payment" your order will be managed immediately. If you make a transfer from another bank or cash, please note that this will not be effective until the 48 working hours has been carried out.

10.- Returns

TIENDANIMAL works to make you satisfied with your purchase and therefore provides you with various methods to make the refund in the event that this does not happen.

Possible cases of return or cancellation:

The product is defective or has been damaged during transport:

You may return the product in its original packaging with all accessories, assuming TIENDANIMAL cats of shipping that are generated by the delivery of the product and the return of the same.
TIENDANIMAL will be forwarding the product free of charge for you.

In the case of breakage during transport it is essential to communicate us it by telephone on the same day of receipt of the merchandise and note the impacts on the delivery order from the carrier.

Withdrawal

In accordance with Spanish law, the customer has the right of withdrawal, which can return the product received if it finds that it does not conform to their expectations. The exercise of this right of withdrawal must be made within a maximum period of seven working days from its receipt and according to the official calendar of the place where the good has been handed over. To exercise this right it will be essential to keep the original packaging of the product and that it was unused, being on the client's account the expenses of return. The return of products open except those showing that they are in poor condition shall not be permitted.

Are excluded from the return shipping costs, unless it is due to an error in the delivery of the product by TIENDANIMAL or the return of the same for being in poor condition
The refund of the purchase shall be made once the status of the goods and with the same payment method used for the payment of the order has been proven.

In accordance with article 45 of the law 7/1996 of management of the retail trade, the exercise of the right of withdrawal on products with a less than one month expiry shall not be permitted.

In case that products do not arrive in perfect condition TIENDANIMAL reserves the right to pay a lower amount for your order.

You have not received your order and want to cancel it or modify it:

If your order has left our warehouse, not having any impact on our own, you do not want your order TIENDANIMAL may request compensation for shipments made both cats of ida's back.
If your order has not begun to be processed, you will only need to inform us of their modification or cancellation and will not have any cost to you.

For cases of returns, if you want to send the merchandise by a company of transport of their choice should always send with postage paid according to their rates, if instead you want to send it via our transport company, you will need to contact SEUR in your area (902 10 10 10) and request a pick-up (indicating that it will be proper ports) to benefit from cheaper rates.

Remember not to never throw the packaging of the products to check that they are in perfect condition.

Before opening any product, please verify that all products match which you requested (model, Color, action, finishing, etc...), making an immediate claim, where there is an abnormality. In the event of defect in any product, please do not take him out of their original packaging.

You must communicate the exercise of these rights through any of the following means:

By calling 902 104 920 or 952 360 011
Notifying in the section "It contact" on this web
Writing to the e-mail info@tiendanimal.es

All returns of products along with their original packaging should be sent to the following address:

TiendaAnimal S.L. c / Rosa de los Vientos No.7, Pol. Ind. Viso C.P. 29006 Malaga, SPAIN