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Return an unwanted product

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We are sorry to know that you dont want the article anymore

Please read below how to the process to return your order

  • You have 14 days to return your order from the date you received it at home. Please be aware that the return costs are to be paid by you, so you can choose the
  • From our side, we offer you the option to send the shipment through Seur, whose fees will be 3.99 € (in case you want to change the item the shipment will have an additional cost of 3.99 € that you should pay by credit over the phone, once we place the new order)
  • If you chose Seur as courier service, please specify that it is ‚€œportes debidos‚€Ě (freight collect)
  • please enclose a copy of the invoice within the shipment (available in your Customer Area) or a note specifying the order number and the reason for the return. The terms for Tiendanimal to manage your return are 7 to 10 days starting from the reception of the item

We are sorry that that your query is related to a damaged item

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Would you like to know the advantages of joining Premium Club? You have just placed an order and you want to know when you are able to use your points? Would you like to upgrade to enjoy more opportunities?

I haven't received my order

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The promotion has not been applied

I am not happy with the customer care attention

Incorrect item in my order/faulty item

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We are sorry that that your query is related to a damaged item

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You can submit your query about the products from the product fiche. Check the answered queries on the product you are interested in and should you have further doubts, please send your query by using the form you will find in the fiche.
The service of veterinary inquiries is only available for Tiendanimal customers. You can do it here
Would you like to be part of the big Tiendanimal family Request here the professional profiles we are looking for now