We are About
We are the number ONE spanish online shop selling products for pets.
Here you can find everything you need for your pet, because we have more than 16.000 products in our stock.
7 years helping you
We launched our web project www.tiendanimal.com 7 years ago. Our main goal was to improve the online shopping experience and help our friend customers to enjoy the most of theirs pets.
Our success is based on our excellent service, providing customers with the quality products they need within a record delivery time that is always surprising.
First Spanish online pet accessories shop
400.000 active customers in Spain, Portugal, France and Italy
2 year warranty on all products
We are enthusiast about our pets: for us this is not just a job, it is a way of understanding life
Immediate delivery, with Seur in 24 or 48 hours (business days)
We are closer to our clients through our telephone 900-844062 of Free Customer Support
Facebook Channel, where we speak directly with our customers and they can give us their views and make friends
More than a store, we want TiendAnimal to be a meeting point for all pet lovers
Free online veterinary consultory attended by veterinarians with over 25 years of practice
Ciro Alegría Street. nr. 13-15
Pol. Ind. Guadalhorce
29004 Málaga, SPAIN
900 844 062 (free)
902 104 920 from mobile
Fax 952 17 06 26
Contac e-mail: firstname.lastname@example.org
How to Buy
To buy in TiendAnimal is very easy, there are 3 steps:
Browse the web and add to the shopping cart all the products you want,clicking in this button:Add to Cart
You will go directly to your shopping cart page, where you could see a list with the products you have chosen. Here you could add more units.
You could keep buying or checkout.Checkout
Now there are two step more:
Please, make a new client account. We need your data (name and address) in order to do the purchase and the bill. If you are a registered client, please login with your client name and password.
You will receive a email to confirm you are a new client.
We will ask you to choose the delivery address, way of payment and shipment.Continue
Do the purchase.
We will show you an order number and the payment instructions. You will receive an email with the information of the purchase. Please check again if all the data are right. If you see any error, send us an email and we will contact with you soon.
The Credit Card orders refused by your bank, will be cancelled automatically, so you have to do a new order with another Credit Card or another way of payment.
In order to avoid delays, Please always check your delivery data and you phone number.
For any question, contact us in email@example.com or call to 952 360011 o al 902 104920.
Conditions of Use
TIENDANIMAL works to make you satisfied with your purchase and therefore provides you with various methods to make the refund in the event that this does not happen.
Returns will be processed during the next 2 to 5 labour days.
Possible cases of return or cancellation:
The product is defective or has been damaged during transport:
You may return the product with all accessories, assuming TIENDANIMAL cats of shipping that are generated by the delivery of the product and the return of the same.
TIENDANIMAL will be forwarding the product free of charge for you.
In the case of breakage during transport it is essential to communicate us it by telephone on the same day of receipt of the merchandise and note the impacts on the delivery order from the carrier.
In accordance with Spanish law, the customer has the right of withdrawal, which can return the product received if it finds that it does not conform to their expectations. The exercise of this right of withdrawal must be made within a maximum period of seven working days from its receipt and according to the official calendar of the place where the good has been handed over. To exercise this right it will be essential that the product was unused, being on the client's account the expenses of return. The return of products open except those showing that they are in poor condition shall not be permitted.
Are excluded from the return shipping costs, unless it is due to an error in the delivery of the product by TIENDANIMAL or the return of the same for being in poor condition
The refund of the purchase shall be made once the status of the goods and with the same payment method used for the payment of the order has been proven.
In accordance with article 45 of the law 7/1996 of management of the retail trade, the exercise of the right of withdrawal on products with a less than one month expiry shall not be permitted.
In case that products do not arrive in perfect condition TIENDANIMAL reserves the right to pay a lower amount for your order.
You have not received your order and want to cancel it or modify it:
If your order has left our warehouse, not having any impact on our own, you do not want your order TIENDANIMAL may request compensation for shipments made both cats of ida's back.
If your order has not begun to be processed, you will only need to inform us of their modification or cancellation and will not have any cost to you.
For cases of returns, if you want to send the merchandise by a company of transport of their choice should always send with postage paid according to their rates, if instead you want to send it via our transport company, you will need to contact SEUR in your area (902 10 10 10) and request a pick-up (indicating that it will be proper ports) to benefit from cheaper rates.
Remember not to never throw the packaging of the products to check that they are in perfect condition.
Before opening any product, please verify that all products match which you requested (model, Color, action, finishing, etc...), making an immediate claim, where there is an abnormality. In the event of defect in any product, please do not take him out of their original packaging.
You must communicate the exercise of these rights through any of the following means:
By calling 902 104 920 or 900 844 062
Notifying in the section "It contact" on this web
Writing to the e-mail firstname.lastname@example.org
All returns of products should be sent to the following address:
TiendaAnimal S.L. c / Ciro Alegría 13-15, Pol. Ind. Guadalhorce C.P. 29004 Málaga, SPAIN
Read all the General Conditions