General Conditions

In compliance with law 34/2002 of 11 July, on information society services and electronic commerce (LSSICE) informs of the following legal aspects:
Identification of the web:;
Responsible for the web: TIENDANIMAL trade electronic of articles for pets SL
Address: C / Ciro Alegría 13-15, Pol. Ind. Guadalhorce C.P. 29004 Málaga
Contact email:
Tlfno: 900844062
Fiscal data: B93087138
Registration data: Commercial register of Málaga volume 4808, guestbook 30716, Folio 179, sect. 1, sheet MA 106794.


1.- Preliminary considerations

The present legal conditions regulate the allowed legal use of this web site, whose legal leaders are TIENDANIMAL trade electronic of articles for pets SL onwards TIENDANIMAL. These general conditions regulate the access and use to the holder of the web makes freely available to Internet users. Access to the same implies acceptance without reservation. The mere use of the web, as well as request information or issue an order implies full acceptance of these terms and conditions.

2.- Use of the website

The user undertakes to use the website, the services and contents in a diligent, correct and lawful manner and, in particular, undertakes to refrain from: deleting, avoiding or manipulating the "copyright" and other identifying data of the rights of their owners incorporated into the contents, as well as the technical protection devices, or any information mechanisms that might contain the contents.

3.- Intellectual and industrial property

The texts, images, logos, logotypes, sounds, animations, videos, code source and other content included on this website are property of TIENDANIMAL, or has in his case, of the right of use and exploitation of them, and accordingly erected as works protected by intellectual and industrial property legislation applicable.
Any transmission, distribution, reproduction or storage, total or partial, of the content stored on this website, is expressly prohibited unless the prior and express consent of the owner. However, users may carry out the reproduction or storage of the contents of the site for your exclusive personal, being expressly and strictly prohibited the reproduction of elements or contents of this website, made for profit or commercial use.

4.- Liability for links

The company responsible for the website disclaims any responsibility for the services and/or information provided in other sites linked to this website. TIENDANIMAL does not control, nor exercised any oversight when it includes the link to them, with the belief that these contents comply with the applicable legislation. However, the use of links to other pages is not in any way ownership or ownership of the content thereof, unless one can understand that it produces work of supervision or approval of the changes or information made in them. We advise visitors to the same caution and consult the eventual legal conditions displayed at these websites.

5.- Exclusion of liability.

TIENDANIMAL is not responsible for the use of the content or information generated or published by third parties.
TIENDANIMAL, likewise is not responsible for losses or damages that may result to the user or visitor a drop service possible, as well as it will not be responsible for problems that have arisen about the lack of interactivity between users or visitors in these situations.

6.- Collected Data.

You can visit this website without providing any personal data, however there are several options for registration, consultation or order forms where personal data is collected. TiendAnimal only collects personal information which is necessary to manage orders, questions or address your queries or your ads you send us.

The owner of this web site and therefore the files with personal data in which the collected data will be included and processed from this website is the entity TiendAnimal COMMERCE FOR PETS ARTICLES SL, established contact site in C / Ciro Alegrí­a 13-15, Ind. Guadalhorce CP Malaga 29004, telephone 900 844 062 and email address

7.- Use and purpose of collected data
Registration and management
Users: All information you provide in the registration form is used to manage and In personal information for the following purposes are collected users of the website. TiendAnimal will not accept false records or attempts to impersonate the identity of persons or companies, providing false information on the registration form will involve the automatic removal of the user. TiendAnimal reserves the right to verify information provided by the user via telephone test
Order Management. When you purchase a product in our online store, the data you provide us will be used to process, ship and bill the products purchased. Only communicate to the carrier and logistics data needed to send the products.
To place orders online shop, each customer will provide, on a voluntary basis and under its responsibility, their personal data, to be truthful and accurate. The user that formalizes the process of online shopping, claims to be the holder of the information provided, or alternatively, be authorized and the person on whose behalf carry out.
You can only recruit and place orders if you are elderly. Otherwise, the responsibility for the procurement of products by minors will be borne by the parents or legal guardians of the child.
Shipping information: All information entered in registration forms or orders shall be used in cases in which we have authorized to give information of interest about its new website, interesting news about pets and promotions and our products and services. This information is sent by post and / or email. Users who do not wish to receive this type of information should not check the wish to receive the newsletter TiendAnimal or to notify email to

Reply inquiries: the personal information you provide through the forms product inquiries or veterinary clinic will be used to answer questions and queries raised
Post. 's personal data included in the form of the section entitled Bulletin Board will be used for publication on our website listings related to pets you send us. Is not permitted to publish personal data of third parties in this section. If it detects that your personal data have been published without his consent can contact and proceed to its immediate withdrawal.
You agree to use the Service in accordance with the law, these terms, as well as morality and generally accepted good customs and public order. In particular, and merely indicative and not exhaustive title, you agree not to post content that:
a. induce, incite or promote criminal, slanderous, defamatory, violent or, in general, contrary to law, morality and generally accepted good customs or public order ;
b. include criminal, violent, pornographic, degrading or, in general, contrary to law, morality and generally accepted good customs or public policy messages;
c. induces or could induce an unacceptable state of anxiety or fear ;
d. be false, ambiguous, inaccurate, exaggerated or invented, so that they can be misleading as to its purpose or the intentions or purposes of communicating;
e. is protected by any intellectual or industrial property belonging to third parties, without the user having previously obtained the necessary holders to carry out the use made or proposed authorization;
f. violate the secrets of third parties;
g. are contrary to the right to honor, personal and family privacy or image of individuals;
h. infringe regulations on privacy of communications;
i. constitute illegal, deceptive or unfair advertising and, in general, constitute unfair competition;
dumps users comments may be published automatically. TiendAnimal ensure the correct use of this web site, and remove any content contrary to the rules upon obtaining actual knowledge of illegal uses. However, the user is responsible for the content you include.
Newsletter Subscription: If you subscribe to our newsletter, we will send you periodic communications by email with information about news and events related to the category or categories of pets for which have been applied for the reception of our newsletter.
Membership Card TiendAnimal : The data collected in this section will be used for the sole purpose of managing the issuance and delivery of membership card

8.- Use of Cookies

A cookie is a file that is downloaded to your computer to access certain web pages. Cookies allow a website, among other things, store and retrieve information about browsing habits of a user or your computer, depending on the information they contain and the way you use your computer, can be used to recognize the user.


1. Functional Cookies: Functional cookies are strictly necessary to provide the services requested by the user, in connection with the purchase process.

2. Analytical Cookies: This website uses Google Analytics , a I web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View ( California), CA 94043, USA ( Google ). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze the use made by users of the website. The information generated by the cookie about your use of this website ( including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf in order to track your usage of the web site anonymously, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. Can you refuse treatment of the data or information by rejecting the use of cookies by selecting the appropriate settings on your browser, however, you should know that doing so may not be able to use the full functionality of this website. By using this website you consent to the processing of data about you by Google in the manner and for the purposes described above.

3. Social Cookies: on our website, the user is allowed to connect your account with your Facebook / Twitter / Google Plus. For this, the explicit consent of the user is necessary. This will allow this website to access the profile information of Facebook / Twitter / Google Plus.
To change your privacy settings on Facebook, click here and to check your cookie policy click here .
to change your privacy settings on Twitter, click here and to check your cookie policy click here .
to change your settings Privacy on Google Plus, click here and to check your cookie policy click here .

4. Cookies and behavioral advertising: are those that allow us to manage the most effective way possible to offer advertising spaces in the website, tailoring ad content to the content of the requested service or use to perform our website. So we can analyze your browsing habits on the Internet and we can show you regarding your ad listing navigation.


Most of the browsers support the use of Cookies. However, as the user can choose whether or not to accept Cookies
The most common options offered by browsers are not

  • Never accept Cookies
  • The browser asks the user whether to accept each cookie individually.
  • Always accept Cookies.
Your Browser can also include the ability to better specify what cookies should be accepted and which not. In addition, you also have the ability to view and to delete cookies individually. If you are uncertain how to manage their cookies and privacy policy of your web browser, you can find it in the help browser.
We recommend that you consult the help of your browser. Or sign into websites support major browsers: 9.- Updated data

TiendAnimal we strive to keep the data current, however we ask you to alter your user profile data that are outdated or incorrect.

10.- Communication of personal data to third parties

TiendAnimal does not intend to disclose your personal information beyond cases where a law requires us ( public authorities, administrative or judicial authorities, etc.. ) or in case of dispatch of the products purchased ( courier companies, logistics or transport). Also if during the purchase process is identified as a member of Travel Club and provides the card to accumulate points corresponding to your purchase, you should know the number for your Travel Club Card data and the amount of your order Travel will be sent to AME SA for posting of points acquired in its purchase.

11.- Safety

TiendAnimal uses appropriate to the state of the art, to protect your data and personal information, technologies and our website is stored on secure servers that are protected against the most common types of attacks. However, we must remind you that there is no technology invulnerable and therefore should put the means at its disposal to maintain the level of security of their data, especially we recommend using robust access to your user account password, with at least 8 characters to alternate numbers, letters, uppercase, lowercase and special characters. We also recommend that you change your password periodically (at least once a year ) and that any suspicion that a third party can know, proceed to immediate change.

12.- Exercise Rights

At any time you may exercise your rights of access, rectification, cancellation and opposition by sending the application for the exercise along with copy of official identification document (ID card, driving license or passport ) to the email address . Likewise, in this same email address can apply for low user when appropriate and unsubscribe in the system of receiving communications electronically. If you have any questions on how to exercise these rights can contact our customer service mail or at our facilities in C / Ciro Alegría 13-15, Ind. Guadalhorce CP 29004 Málaga.

13.- Newsletters promotions

Newsletters promotions may be subject to changes in conditions in response to the availability of products and more detailed specifications about them. For questions, we will inform you of any changes that have been promotion through the Customer Support.

14.- Changes in the terms of this privacy policy

This Privacy Policy is dated 20/05/2015


1.- Legal conditions for the purchase in TIENDANIMAL

These legal terms of hiring, regulate the use of the shop on-line on the website and, which is responsible for legal TIENDANIMAL trade electronic of articles for pets SL., hereinafter TIENDANIMAL

2.- Applicable law.

This electronic agreement takes place under the Spanish legislation and in particular under the legal regime imposed by the law 34/2002 of information society services and electronic commerce (LSSICE). The electronic contract is not filed by a third party and its conclusion language is Spanish. The present general conditions can be saved and reproduced at any time by the user to make a purchase through your Web browser options and must be accepted before proceeding to the payment of the products.

3.- Purchase process.

To make a purchase at or, you must follow the following process:

1.- Select products you wish to purchase from the offered by TIENDANIMAL in your web page.

2.- Selected once the / products that you want to buy should press the button "Add to cart", leaving incorporated the product to your shopping cart, if you wish you can continue to add more products to your shopping basket.

3.- Completed the selection of products, will see you a summary identifying the / selected articles. At this point shall indicate the area where your shipment will be sent for the price of shipping costs. Finally to continue with your order you must press the button "The checkout".

4.- To complete the process must identify with your user account data or fill out the registration form if it is not yet a registered user.

5.- Finally must choose the system of payment of your order among those offered by TIENDANIMAL in your web page. Some means of payment such as PAYPAL are managed by the owner company of this means of payment, so TIENDANIMAL disclaims all responsibility for problems arising from the use of these systems or non-TIENDANIMAL platforms.

6.- Once the process of order TIENDANIMAL send you an email when detailing your order data. If you don't receive this email within 24 hours, please get in touch with us. If shown any error in the data entered in your order you can edit them through the following means:

By calling 902 104 920 or 900 844 062
Notifying in the section "It contact" on this web
Writing to the e-mail

TIENDANIMAL, reports that it possesses leaves of claims at the postal address contained in the disclaimer of this website available to users.

4.- Payment Methods. has at your disposal different ways of paying in order to make easier the payment of orders to our customers.

    You can pay at home. Once the delivery has arrived (cash on delivery)
    You can deposit the entry into our account
    You can do a bank transference
    You can pay by credit card

     Cash on delivery

Once the delivery has arrived at your house, you can pay directly to the distributor.
This way of paying carries about an additional expense of 3 % and a minimun of 1.9 € over the price of the article you are buying, due to commission they charge (Only in the Spanish Peninsula)

     Deposit into our account offers you the possibility of making the payment by depositing the Money into any of our current accounts in some of these banks

Banco Santander BSCH, IBAN: ES34 0049 5708 1327 1627 6620 (BSCHESMM).
Banco Popular, IBAN: ES83 0075 3240 5306 0018 6530 (SWIFT POPUESMM).

Once the customer have made your order, sends you an email with all information you need to carry out your deposit into the bank (current account number). In this order form you can see the cost of it, the heading which must go with the deposit form together with the bank name and account you have chosen for your payment. It is important that you write the reference number of your order on your deposit form in the bank. provides you with this number. If you do it like this, the delivery of your purchase takes place immediately, when making your deposit in the bank payment and delivery are immediate (and that is an advantage for both of us).
We can not accept payment by check.

     Bank Transference

The payment by bank transference is an easy way to pay when buying product through the internet. You can do the deposit through your bank. When you choose this way of payment and once you make your order, you will see the information you need to do your bank transference. You will receive an email where you can see the cost of it, the heading you have to write in the order form and the current account number you have chosen. Remember you have to write us a heading with the reference number of your order. This allows us to process your order more efficiently. It takes 48 hrs approximately to come into effect. Once the payment is confirmed, packs and delivers the parcel.

Available Bank Accounts:
Banco Santander BSCH, IBAN: ES34 0049 5708 1327 1627 6620 (BSCHESMM).
Banco Popular, IBAN: ES83 0075 3240 5306 0018 6530 (SWIFT POPUESMM).

For International Payments:
Banco Popular
International Bank Account Number IBAN: ES83 0075 3240 5306 0018 6530 (SWIFT POPUESMM)
Bank Identifier Code (B.I.C.): POPUESMM

If you want to make it quicker you have to send us an email to or send by fax the payment receipt to our fax number 952 17 06 26 .

If the transfer is done before 11 ho have received proof of having done the same before this time, the order will be validated and sent in the day. Otherwise, we can not guarantee that the order is validated that day, from the day after the ship date.
Orders where payment is not cleared within 7 days, priority stock lose and do not guarantee that the order can be validated and sent on the same day that payment is made.

     Credit Card

If you want to pay by credit card you can do it safely through the Santander Central Hispano phone-bank. This way, it is only such a bank the one who knows and pick up directly your personal details of your credit card, leaving out of any transaction. The cards allowed are Visa, Mastercard, Maestro y American Express and the card nets 4B, Red 6000 and Servired. The payment of your order takes place directly with the bank offering you top security and secret. All cards are accepted. This system also covers the CES protocol.

If you have any inquiries please contact us at the Phone 900 844 062 or 902 104 920 or at We will be pleased to help you and clear your up your doubts

5.- Shipments.

The prices shown on our store are valid for all Spain and VAT included.
The delivery deadlines are detailed under the section shipping expenses.

In case of payment by bank transfer the delivery time shall begin from the day of the reception in our bank account of the transfer/income corresponding to the payment of your order or at the time of receiving the Bank proof of completion of entry via e-mail or fax. In the event of payment available or card the delivery period shall begin from the time of checkout, but in any case, due to the characteristics of any order placed with the available option, you can request confirmation of this.

If you made a deposit or transfer in an entity equal to those set out in the section "Payment" your order will be managed immediately. If you make a transfer from another bank or cash, please note that this will not be effective until the 48 working hours has been carried out.

6.- Shipments.

Terms of delivery depending on the geographical area where the delivery is made:

7.- Returns

TIENDANIMAL works to make you satisfied with your purchase and therefore provides you with various methods to make the refund in the event that this does not happen.

Returns will be processed during the next 2 to 5 labour days.

Possible cases of return or cancellation:

The product is defective or has been damaged during transport:

You may return the product with all accessories, assuming TIENDANIMAL cats of shipping that are generated by the delivery of the product and the return of the same.
TIENDANIMAL will be forwarding the product free of charge for you.

In the case of breakage during transport it is essential to communicate us it by telephone on the same day of receipt of the merchandise and note the impacts on the delivery order from the carrier.

8.- Withdrawal

In accordance with Spanish law, the customer has the right of withdrawal, which can return the product received if it finds that it does not conform to their expectations. The exercise of this right of withdrawal must be made within a maximum period of seven working days from its receipt and according to the official calendar of the place where the good has been handed over. To exercise this right it will be essential that the product was unused, being on the client's account the expenses of return. The return of products open except those showing that they are in poor condition shall not be permitted.

Are excluded from the return shipping costs, unless it is due to an error in the delivery of the product by TIENDANIMAL or the return of the same for being in poor condition
The refund of the purchase shall be made once the status of the goods and with the same payment method used for the payment of the order has been proven.

In accordance with article 45 of the law 7/1996 of management of the retail trade, the exercise of the right of withdrawal on products with a less than one month expiry shall not be permitted.

In case that products do not arrive in perfect condition TIENDANIMAL reserves the right to pay a lower amount for your order.

You have not received your order and want to cancel it or modify it:

If your order has left our warehouse, not having any impact on our own, you do not want your order TIENDANIMAL may request compensation for shipments made both cats of ida's back.
If your order has not begun to be processed, you will only need to inform us of their modification or cancellation and will not have any cost to you.

For cases of returns, if you want to send the merchandise by a company of transport of their choice should always send with postage paid according to their rates, if instead you want to send it via our transport company, you will need to contact SEUR in your area (902 10 10 10) and request a pick-up (indicating that it will be proper ports) to benefit from cheaper rates.

Remember not to never throw the packaging of the products to check that they are in perfect condition.

Before opening any product, please verify that all products match which you requested (model, Color, action, finishing, etc...), making an immediate claim, where there is an abnormality. In the event of defect in any product, please do not take him out of their original packaging.

You must communicate the exercise of these rights through any of the following means:

By calling 902 104 920 or 900 844 062
Notifying in the section "It contact" on this web
Writing to the e-mail

All returns of products should be sent to the following address:

TiendaAnimal S.L. c / Ciro Alegría 13-15, Pol. Ind. Guadalhorce C.P. 29004 Málaga, SPAIN

9.- Guarantees

All our products are covered by guarantee at national level during two years since the delivery date, in case of manufacture defects. The guarantee does not include damage caused by abuse or normal wear.

10.- Personal Data Protection

The personal data collected in the online shopping process will be incorporated into a file owned by TIENDANIMAL COMERCIO ELECTRONICO DE ARTICULOS PARA MASCOTAS SL, in order to process, ship and bill the products purchased. Only communicate to the carrier and logistics data needed to send the products. In this sense, we inform you that in the package sent to the addressee, name, surname, delivery address and telephone number will be specified. This last detail will be included to allow the contact between the delivery agency and the addressee in order to make the delivery process easier.
To place orders online shop, each customer will provide, on a voluntary basis and under its responsibility, their personal data, to be truthful and accurate. The user that formalizes the process of online shopping, claims to be the holder of the information provided, or otherwise, have permission from the person on whose behalf carry out. The user can only recruit and place orders if you are over age. Otherwise, the responsibility for the procurement of products by minors will be borne by the parents or legal guardians of the child.
Users may exercise their rights of access, rectification, cancellation and opposition by sending email to the email address or by writing to the following address: C / Ciro Alegria 13-15, Ind. Guadalhorce CP 29004 Malaga.

11.- Platform Online Dispute Resolution

The European Commission provides a platform for online dispute resolution which is available at the following link as of February 15, 2016: Consumers can submit, from that date, their claims through the platform online dispute resolution.


Please find below essential information regarding the purchase and use of the gift card:

Validity: The gift card is valid for a year from the moment the purchaser receives a confirmation email for the purchase of the card. The validity period will be included on the gift card itself so that the person that receives the card is aware of this.

Methods of payment for the gift card: if the purchaser chooses to pay for the gift card by a bank transfer, the purchaser should be aware that the gift card code will be activated when Tiendanimal receives the correct transfer. Cash on delivery is not accepted to purchase a gift card.

How the addressee receives the gift card: the purchaser can either print the gift card to give it to the addressee or resend it electronically.

The gift card cannot be used in a retail store, only on the website

The gift card belongs to its holder. The holder of the gift card will be solely responsible for its use and custody. In the event of loss or theft, the gift card cannot be refunded or exchanged under any circumstances. For this reason, the holder of the gift card will need to look after it diligently so that it is no used inappropriately by unauthorised third parties.

Right of cancellation by the purchaser of the gift card: the purchaser of the gift card has 14 calendar days to exercise their right of cancellation in compliance with the terms established in the General Conditions, resulting in the refund of the existing balance of the gift card as long as the gift card had not been used. In case that a part of the amount of the gift card has been used, the right of rejection will not be applied, according to the exception provided in section f) of article 103 of Royal Legislative Decree 1/2007, 16th November, which approves the consolidated text of the General Law for the Defense of Consumers and Users (cases in which the acquired good is inseparably linked with other goods).

Cancellation/refunds for purchases made with a gift card: the refund of the value will be made by increasing the available balance on the gift card itself.

Cancellation/Refund if the purchases were made with a gift card or any other method of payment (assuming that the balance on the gift card is not sufficient and has been complemented with another method of payment):

  • If the cancellation of one or various items results in the refund of an amount equal or less than the balance of the gift card that was used in the purchase: the refund of the amount will be made by increasing the balance on the gift card used in the purchase.
  • If the cancellation results in the refund of an amount higher than the balance on the gift card that was used in the purchase: the refund of the amount will be made, preferably, by increasing the balance on the gift card up to the limit of the amount on the card at the moment of purchasing it and the rest of the amount will be refunded using the same method of payment used in the purchase.