I don't know how to buy

Buying at Tiendanimal is very easy. You can use the browser or surf until you find what you need. Choose a size, colour or weight and add your favourite products to your shopping cart. You can add as many units as you need. If you click on the basket, you will be redirected to the shopping cart to place your order. You just need to sign in, choose a payment method, shipping method and add your personal data.

Also you can shop without signing in, if you want to know more about it, find out here!

The discount is not applicable

If you have a discount code you are very lucky! You will be able to use this code during the payment, in the box at the right top. Remember to verify that the items in your basket fulfils the promo conditions, and click on "Apply". You will see your discount in your receipt before paying!

Was this information helpful?
Yes, I solved my question No, I would like to get in touch with a Customer Service Agent.
Please, complete this information so that we can help you. We will get in touch with you as soon as possible:
Great!
Great! We have sent your question to our Customer Service Department and they will get in touch with you as soon as possible

Shipping cost

The shipping cost depend on the area and delivery method that you choose. You can check all the details in our Shipping conditions.

Payment methods

Tiendanimal offers several payment methods to facilitate your purchases:

  • Credit Card: It's free and faster.
  • PayPal: It's free and easy to use in case you don't have your credit card by hand.
  • Telephone payment by credit card: It's free too, our Customer Service Will get in contact with you to complete the payment.
  • Bank transfer: Tiendanimal allows this payment method with no additional cost. Once the order has been placed, the details required for making the bank transfer will be displayed on screen. Remember that you must include your order reference number as a payment description to prevent errors when processing your order. Please, note that the package will not be prepared and shipped until the payment is confirmed.

Delivery periods

Delivery periods depend on the area and delivery method chosen. You can check all the details in our Shipping conditions.

Equalization policy

If you find that any product is cheaper in other online shop, Tiendanimal will equalize its price. How can I do that? It's very easy, you just need to follow the following steps:

Check the conditions of each shop, including shipping cost, model, and that the shop delivers in your area. In order to equalize prices, it's necessary that both shops have the same conditions.

If so, complete this information and we will get in touch with you as soon as possible so that you can place your order.

Great!
Great! We have sent your question to our Customer Service Department and they will get in touch with you as soon as possible

Question about a product

Do you need more information about a product or have any question? We're happy to help! You just need to click on the product you have questions about. Under the description, you will find our "Questions" section, where you can ask any question about that product and check other customers' questions that might be helpful for you.

I haven't received my order yet

If you have placed an order but you haven't received it yet, please take into account our delivery period. You have more information here

Was this information helpful?
Yes, I solved my question No, I would like to get in touch with a Customer Service Agent.
If you think that your order has been delayed more than usual, please complete this information so that we can check the estatus of your order and get in touch with you as soon as possible:
Great!
Great! We have sent your question to our Customer Service Department and they will get in touch with you as soon as possible

Tracking my order

If you got an email saying that your order has left our warehouse and you would like to track your order, please check your inbox. You should have an email from the courier company with the tracking number. In case you haven't receive any information from the courier company please, select "I have not received my order yet" and we will get in touch with you as soon as possible to give you more information about it.

Cancelling an order

If you have placed an order by mistake and you would like to cancel it, you must wait until you receive it in order to cancel it. Also, you can place a new order and then return the wrong one. Currently is not possible to cancel an order before receiving it, but we will be happy to help you returning it in our section "I want to return an order".

The discount is not applicable

If you have used a discount code, remember that your order must fulfils the promo conditions to be applied.

Was this information helpful?
Yes, I solved my question No, I would like to get in touch with a Customer Service Agent.
Please, complete this information so that we can help you. We will get in touch with you as soon as possible:
Great!
Great! We have sent your question to our Customer Service Department and they will get in touch with you as soon as possible

Was this information helpful?
Yes, I solved my question No, I would like to get in touch with a Customer Service Agent.
Great!
Great! We have sent your question to our Customer Service Department and they will get in touch with you as soon as possible

I want to return my order

In Tiendanimal you can request the return of any item in a very simple way.

If you want to return an order, please complete the following information
Great!
Great! We have sent your question to our Customer Service Department and they will get in touch with you as soon as possible

I want to make a complaint

Your opinion is important for us. If you placed an order and would like to make a complaint about it for some reason, we Will be willing to assist you.

Please, complete the following information so that we can get in touch with you as soon as possible:
Great!
Great! We have sent your question to our Customer Service Department and they will get in touch with you as soon as possible

Cancelling an order

If you have placed an order by mistake and you would like to cancel it, you must wait until you receive it in order to cancel it. Also, you can place a new order and then return the wrong one. Currently is not possible to cancel an order before receiving it, but we will be happy to help you returning it in our section "I want to return an order".

The discount is not applicable

If you have a discount code you are very lucky! You will be able to use this code during the payment, in the box at the right top. Remember to verify that the items in your basket fulfils the promo conditions, and click on "Apply". You will see your discount in your receipt before paying!

Was this information helpful?
Yes, I solved my question No, I would like to get in touch with a Customer Service Agent.
Please, complete this information so that we can help you. We will get in touch with you as soon as possible:
Great!
Great! We have sent your question to our Customer Service Department and they will get in touch with you as soon as possible

Warranty

All our products are covered against manufacturing defects under our 2-year warranty since the product is delivered. The warranty does nos include. The warranty does not cover defects or malfunction caused by misuse, or improper maintenance.

Was this information helpful?
Yes, I solved my question No, I would like to get in touch with a Customer Service Agent.
Great!
Great! We have sent your question to our Customer Service Department and they will get in touch with you as soon as possible

Do you have more questions?

Find here everything you need to know!
Veterinary Consultation Service Do you have any question? Get free advice here!
Work with us Would you like to join us? Submit your CV!