Tell us more, what is about?
We are sorry to know that you dont want the article anymore
Please read below how to the process to return your order
- You have 14 days to return your order from the date you received it at home. Please be aware that the return costs are to be paid by you, so you can choose the
- From our side, we offer you the option to send the shipment through Seur, whose fees will be 3.99 € (in case you want to change the item the shipment will have an additional cost of 3.99 € that you should pay by credit over the phone, once we place the new order)
- If you chose Seur as courier service, please specify that it is ‚€œportes debidos‚€Ě (freight collect)
- please enclose a copy of the invoice within the shipment (available in your Customer Area) or a note specifying the order number and the reason for the return. The terms for Tiendanimal to manage your return are 7 to 10 days starting from the reception of the item
We are sorry that that your query is related to a damaged item